Low-carbon service design
For: Service Designers, Operations Directors
Mapping and optimising end-to-end user journeys to cut digital waste across your service ecosystem.
Service overview
Digital waste often accumulates in the gaps between different software systems and physical touchpoints. I map the complete omnichannel journey to find exactly where redundant data is being requested and processed.
Whether it is an insurance onboarding flow or a complex civic service, we will streamline the underlying logic. By cutting out unnecessary steps and simplifying the interactions, we reduce the total energy required to deliver the service while making it much easier for your customers to use.